1. What Information We Collect
When you register and use 63free, we collect certain types of personal information to verify your identity, process transactions, and deliver the best possible gaming experience. The data we collect falls into these categories:
Registration Information: When you create a 63free account, you provide your full name, date of birth, email address, mobile number, and preferred username. This is required to set up your account and verify that you're of legal gaming age in the Philippines.
Identity Verification (KYC): To comply with Philippine anti-money laundering (AML) regulations and PAGCOR licensing requirements, we may ask you to submit a government-issued ID — such as a PhilSys ID, passport, driver's licence, or SSS card — along with a selfie for identity verification. This information is handled securely and used only for compliance purposes.
Financial Information: When you make a deposit or request a withdrawal, we collect transaction details including your GCash number, Maya account, GrabPay details, Coins.ph wallet, or bank account information (BDO, BPI, UnionBank, and other InstaPay/PESONet member banks). We do not store complete credit or debit card numbers.
Usage and Gaming Data: We automatically log information about how you interact with 63free, including game history, bet amounts, session duration, device type, browser version, and IP address. This helps us improve our services and detect suspicious activity.
- Device identifiers and operating system information
- Browser type and language preferences
- Pages visited and features used within 63free
- Time and duration of each gaming session
- Referring website or link that brought you to 63free
Communications: When you contact our customer support, send us feedback, or participate in promotions, we keep a record of those communications to help us resolve issues and improve our service quality.
2. How We Use Your Information
Every piece of information 63free collects is used for a clear, legitimate purpose. Here's exactly how your data is put to work:
- Account Management: To create, maintain, and secure your 63free player account.
- Identity Verification: To confirm you meet the minimum legal age requirement and comply with KYC obligations under Philippine regulations.
- Transaction Processing: To process deposits and withdrawals through GCash, Maya, GrabPay, bank transfers, and other supported payment channels.
- Customer Support: To respond to your queries, resolve disputes, and assist with account issues in a timely manner.
- Fraud Prevention and Security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct that could harm you or other 63free players.
- Legal Compliance: To meet our obligations under the Data Privacy Act of 2012, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
- Service Improvement: To analyse gameplay trends and platform performance so we can make 63free better for every kabayan on the site.
- Marketing and Promotions: To send you relevant bonus offers, tournament announcements, and promotional content — but only if you've consented to receive them.
- Responsible Gaming: To monitor gaming behaviour and, where necessary, intervene with responsible gaming tools such as deposit limits and self-exclusion options.
3. Sharing Your Information
63free does not share your personal data with third parties except in the following specific and necessary circumstances:
Payment Processors: We work with licensed payment partners to handle GCash, Maya, GrabPay, Coins.ph, and bank transfer transactions. These providers only receive the data needed to complete your specific transaction and are bound by their own data protection obligations.
Identity Verification Services: To complete KYC checks, we may use a third-party identity verification provider. They process your ID documents securely and do not retain your information after the verification is complete.
Regulatory Authorities: We may be required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government agencies when legally obligated to do so.
Fraud Prevention Partners: In cases of suspected fraud or criminal activity, we may share relevant information with law enforcement agencies or anti-fraud consortiums to protect the integrity of the platform and our players.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of 63free assets, your information may be transferred as part of that transaction. You will be notified before any such transfer takes place.
Our commitment: 63free will never sell, lease, or rent your personal information to advertisers, data brokers, or any other commercial third party. Your data is yours — we're just taking care of it for you.
4. Cookies and Tracking Technologies
63free uses cookies and similar tracking technologies to make the platform run smoothly and to understand how players use the site. Here's what that means in practice:
Essential Cookies: These are strictly necessary for 63free to function. They keep you logged in, maintain your session, and ensure your game progress is saved. You cannot opt out of essential cookies without losing access to core platform features.
Analytics Cookies: We use analytics tools to understand which games are most popular, how players navigate the platform, and where technical issues may arise. This data is aggregated and anonymised — it doesn't identify you personally.
Preference Cookies: These remember your language settings, display preferences, and other personalisation choices so you don't have to reset them each visit.
Marketing Cookies: With your consent, we may use cookies to show you relevant promotions and special offers across our platform. You can manage your cookie preferences through your browser settings or our on-site cookie controls at any time.
5. Data Security and Retention
Keeping your data safe is one of 63free's top priorities. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Security Measures We Use:
- TLS/SSL encryption for all data in transit between your browser and our servers
- AES-256 encryption for sensitive data stored in our databases
- Multi-factor authentication (MFA) options for player accounts
- Regular third-party security audits and penetration testing
- Strict access controls — only authorised 63free personnel can access player data, and only when necessary
- 24/7 monitoring for suspicious activity and data breaches
How Long We Keep Your Data: 63free retains your personal information for as long as your account is active, plus an additional period as required by Philippine law — typically five to ten years for financial records under AML regulations. Once the retention period expires, your data is securely deleted or anonymised.
If you close your 63free account, we will retain certain data as required by law but will stop using it for marketing or personalisation purposes immediately upon account closure.
6. Your Privacy Rights
Under the Data Privacy Act of 2012 and 63free's own commitment to fair data handling, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data 63free holds about you at any time.
- Right to Rectification: If any of your personal details are inaccurate or outdated, you have the right to have them corrected.
- Right to Erasure: You can request that 63free delete your personal data, subject to our legal retention obligations.
- Right to Data Portability: You may request your data in a structured, commonly used format so you can transfer it to another service if you choose.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where we rely on your consent to process data (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
- Right to Lodge a Complaint: If you believe 63free has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact us at support@63free.best. We'll respond to all verified requests within 15 business days.
7. Minors and Child Protection
63free is an online gaming platform strictly for adults. We do not knowingly collect personal information from individuals under 21 years of age, as required by PAGCOR regulations for online gaming in the Philippines.
During registration, we require users to confirm their age and submit valid ID for verification. If we discover that a minor has created an account, we will immediately suspend the account, refund any deposits, and delete all associated personal data.
If you are a parent or guardian and believe your child has registered on 63free, please contact us immediately at support@63free.best. We take child protection seriously — walang bata sa laro dito.
8. Changes to This Privacy Policy
63free may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.
The date at the top of this page ("Last Updated") shows when the current version was published. We encourage you to review this Privacy Policy periodically so you always know how your data is being handled. Continuing to use 63free after a policy update takes effect means you accept the revised terms.
If you disagree with any changes to this Privacy Policy, you may close your account and request deletion of your personal data, subject to our legal retention obligations.
9. How to Contact Us
Got questions about how 63free handles your personal information? We're happy to answer. You can reach our Data Privacy team through any of the following channels:
- Email: support@63free.best
- Website: 63free.best
For complaints or escalations under the Data Privacy Act of 2012, you may also contact the National Privacy Commission (NPC) directly through their official website at privacy.gov.ph.
We aim to respond to all privacy-related inquiries within 5 business days and to resolve them fully within 15 business days, in line with NPC guidelines.
